HOW CAN I CONTACT YOU?
Email us at [email protected]
HOW MUCH DOES DELIVERY COST?
Shipping fees are set at $7 per item.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Currently we accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at [email protected] to arrange this.
IS IT SAFE TO PURCHASE ONLINE?
Absolutely! Nightingale Collections uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at [email protected]
HOW MUCH IS SHIPPING?
Shipping is a flat fee of USD $7.00 per item
WHEN WILL MY ORDER BE SHIPPED?
We generally need a lead time of about 1-2 weeks to send your item out.
There may be the occasional delay due to seasons and volumes of orders
WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders in 3-5 working weeks
There may be the occasional delay due to Customs Clearance processes which are out of our control
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email [email protected]
WHY ARE MY ITEMS SHIPPED SEPARATELY?
We have multiple warehouse around the world, hence sometimes your items may arrive from different locations in different packages.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Nightingale Collections does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Nightingale Collections, please contact your local customs office to find out more information if you are unsure of the charges.
WHY IS MY ITEM VALUE LISTED AT BELOW VALUE?
We do this reduce the duties, customs and taxes that may apply to your country.
WHAT IS YOUR RETURN POLICY?
Please refer to our return policy
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at so we can urgently review the matter for you!